FAQs
Find answers about Bestia dog gear, choosing a size and ordering from PawRuLLeR, an independent Belgian online store.
Who makes the dog gear?
Bestia is the product brand. PawRuLLeR is the selling merchant and your contact for product and order questions. Learn more about PawRuLLeR.
How do I choose the right collar, harness or muzzle size?
Measure your dog and compare those measurements with the chart on the exact product page. Sizing can differ between models; breed names alone do not determine the fit. Start with our dog gear size guide, then check the model’s dimensions. Contact us if you need help before ordering.
Are all harnesses made from leather?
Materials depend on the model. Our range includes leather harnesses and the Bestia Dog Sport GripPro training harness. Check the material and features in each product description when comparing dog harnesses.
What is included in a matching set?
Check the individual listing. Some sets include a collar, harness and leash; others contain two matching pieces. Compare the included items and each piece’s measurements in our matching dog gear sets.
Is free shipping available?
Free standard shipping is available on orders of €149 or more in our supported delivery countries. Available options and charges appear at checkout; express shipping remains paid where available. See our shipping policy for destinations and details.
How long does delivery take?
Processing and delivery depend on availability, destination and shipping method. Consult the current shipping estimates and the options shown at checkout. Estimates are not guaranteed delivery dates.
Can I personalise a product?
Please contact PawRuLLeR before ordering to check whether personalisation is available for the specific model.
How can I track an order or request a return?
Where tracking is available, details are provided after dispatch. Use our order tracking page, or contact us with your order number. For a return, read our return instructions and contact PawRuLLeR before sending an item back.
How do I contact PawRuLLeR?
Use our contact page or email contact@pawruller.com. Include the product name and your measurements for sizing questions, or your order number for order enquiries.